Jd Sports

I placed an order on August 1st and they told me it would take about a few days and I would get a text or email. After a week, August 8th, I did not receive anything, then I went to the store. They told me to wait until Friday, 11th August at the end of the week and if I still don't get a text or email they will call you for an explanation. I called them on the Mannheim store phone number +49 621 38049879. This was the only number on the receipt. I called them 3 times and when I started talking they hung up, very, very unprofessional. How is it normal to give me such an attitude when I paid you all the money for the shoes? I personally went to the store the same day and when I told them that I called them three times and they hung up on me, they superficially apologized. That was the only thing they did, no way to call you. for an explanation as they said they would. They told me to wait until two weeks after the order, 15th August. I tolerated their unprofessionalism and waited, seeing that even after two weeks I did not receive any message or email as if my order had arrived, I personally went to the store again. They finally told me this number, 03022027142 after 2 weeks!!! This is insane and very unprofessional. They told me to call on this number today, August 18th but I said it is better to go personally to the store. Today was a different employee, a girl who somehow is the manager and her attitude was like it's not her fault for what it's happening to me. But she did the bare minimum to give me this email, [email protected] and to inform you about my situation. My situation was definitely not a great one so I wanted my money back. Today I was also informed that I can receive my money back only with an email confirmation, which is also very unprofessional. The manager of the store told me that the email confirmation takes about 1-2 days because today they already closed, but they answered me immediately after I sent the email with my situation, she is very unprofessional and maybe a good liar like the rest of your employees who told me that this situation is normal and sometimes an order can take about 3 weeks. That's definitely not normal!!! Thank you for wasting my time.

Went into the Store showed them a photo of the shoes which I would like to buy in less than 10 seconds he recognised them and in less than 3 minutes I ordered the shoes. Staff is very nice despite other reviews it must had been the other colleagues which I haven’t seen maybe but overall that shop is well equipped with not the cheapest pricing but good enough just one thing you need to keep in mind is that you make sure to check the price once again online as some shoes are more expensive in that store than on their site then just order them via your phone and pay with cash :) this way I saved 70£

Except for the fact that I found two items I was looking for, and the location within Mannheim I can't award five stars. The merchandise was presented in a bad manner, staff wasn't attentive, security attached to the sneakers wasn't removed on exiting. No passion, no great shopping experience, just young folks busy indulge in themselves...sorry, this is a service business.

Very bad service . Wanted to buy those shoes but they didn’t had another size. Though I wanted it they didn’t have any discount for the shoes which was a damaged. You do pay the money for the new shoes and still damaged shoes with no discount ? What for ? Not helpful though ? Need to learn some attitude and service which you do for customer.